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Privacy Policy


    Bachcare Ltd is committed to protecting your privacy. We understand you care how information about you is used and shared and we want you to feel comfortable and confident when using our Web site. This notice describes our privacy policy. By visiting www.bachcare.co.nz, you are accepting the practices described in this Privacy Notice.

    • Collecting your personal information
    • Using your personal information
    • Sharing your personal information
    • Accessing your personal information
    • Security of your personal information
    • Communication Preferences
    • Use of cookies
    • Display of Advertising & Marketing
    • Linking to 3rd Party Websites
    • Controlling Unsolicited Email (Spam)
    • Changes in Privacy Policy
    • Contacting Us

    Collecting your personal information

    The information we collect from customers and website visitors helps us to personalise and continually improve your experience at Bachcare.co.nz as well as communicate with you about our holiday homes, services and promotions.

    We may collect personal information from you such as your name, email address, phone number, when you request more information, place a general enquiry via our website, subscribe to our newsletters or choose to enter one of our online surveys, contests or special draws,

    If you register for one or more of our Bachcare Clubs (Renters, Owners and/or Holiday managers clubs), we may also collect additional information such as mobile, fax, street or postal address and your bach location. To access some Bachcare services, you will be asked to provide a website login username and password. You have the option to receive our newsletter and other communications but can opt-out of receiving these communications from us. This information becomes part of your Renter, Owner or Holiday manager account which you can change at any time when you are logged in.

    If you choose to make a booking via our site we may ask for additional information, such as your credit card number and billing address and contact details, which is used to create a guest rental account and to process your booking.

    We may collect information about your interaction with our site and services. For example, we use Google Analytics to analyse the use of this website and to retrieve information from your browser including the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you accessed our site; and any search engine, inbound hyperlink and keywords used to reach or find our site and the pages you view within our site. We also use technologies, such as cookies to collect information about the pages you view, the links you click and other actions you take on our sites and services. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. You may configure your web browser to not accept cookies.

    Using your personal information

    We collect and use information about you through our website in an effort to improve your experience and to operate and improve the site. These uses may include providing better customer service, making the site easier to use by eliminating the need to repeatedly enter the same information and providing information customised to your interests.

    We do not sell, rent or lease your personal information to third parties. You can browse www.bachcare.co.nz without telling us who you are or revealing any personal information about yourself. It is always your choice whether to receive marketing and promotional information from us our not. It is our policy to make any member inactive from our database or mailing list upon the members' request. Please contact us if you wish to opt out of receiving communications from Bachcare Ltd.

    We may use your collected information to:

    • Process your booking, including sending emails to confirm your booking, reminder of your final payment, confirming final payment and requesting participation in our guest survey, along with customary business communications.
    • Verify your identity and to assist you if you have forgotten your login or password
    • Communicate with you and to send you information by email, postal mail or other means about our products, services and promotions, where you agree to receive such information.
    • Help us learn more about your browsing preferences and personalise this website in accordance with your preferences.
    • Analyse trends and statistics. This information is only used for statistical purposes and to help us enhance the customer experience. We use Google Analytics which generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at www.google.com/privacypolicy.html.
    • Improve or update this website and our products / services.
    • Protect the security or integrity of our website and our business.
    • Respond to your enquiries and communicate with you if necessary.

    Sharing your personal information

    Except as described in this statement, we will not disclose your personal information outside of Bachcare Ltd or to any third parties without your consent.

    If you make a booking for any Bachcare property listed on our site, we will disclose your contact details, details of your group and dates of your stay to our local holiday manager. Your surname, dates of stay, numbers of adults and children, and rental rates will be disclosed to the property owner. If you have requested additional services such as flowers, wine and/or champagne and in-room gifts on arrival, catering on-site, cooking of meals/BBQs, organising activities and tours, vouchers for restaurants and local businesses or full service with linen, cleaning upon departure, mid-stay and daily servicing, we will discuss your requirements directly with you and only release the information needed for our local Holiday managers to organise and meet your requests.

    If you make a booking for any Bachpost property listed on our site, we disclose your contact details, details of your group, nightly rental rates and dates of your stay the dates of your stay to the property owner. This is because all Bach Post properties are serviced by the property owner(s) and this information is required by the owner(s) in order to facilitate your stay in their property.

    Otherwise, we will only release account and other personal information when we believe release is appropriate to comply with law, facilitate court proceedings, enforce or apply our terms and conditions; or protect the rights, property, or safety of Bachcare Ltd, our users or others.

    Accessing your personal information

    You can see, review, change and edit your personal account online by signing on to www.bachcare.co.nz. In order to help prevent your personal information from being viewed by others, you will be required to sign in with your personally chosen username and password. The appropriate method(s) for accessing your personal information will depend on which sites or services you have used.

    We do not manually modify your personal account because it is very difficult to verify your identity remotely. We ask that you must promptly update your personal information if it changes or is inaccurate. You can also request that your entire account is removed from our site. Upon your request, we will close your account. We do retain personal information from closed accounts.

    Security of your personal information

    Account Protection

    Your login and password are the key to your account. Use unique numbers, letters and special characters, and do not disclose your Bachcare login or password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify Bachcare and change your password.

    Website and credit card security

    We take website and credit card security extremely seriously, and always endeavour to provide a secure safe platform on which to conduct online transactions. Bachcare.co.nz uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your credit card information as it is transmitted over the internet. This encryption scrambles details such as credit card number so that generally, other computers are unable to decipher the information, ensuring privacy and security. To make sure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read "https" rather than just "http". It is important for you to protect against unauthorized access to your password and to your computer. Ensure you logout when you have finished visiting bachcare.co.nz, especially if you access the site from a shared computer.

    Communication Preferences

    You can stop the delivery of future promotional email from Bachcare Ltd by following the specific instructions in the email you receive. You can subscribe or unsubscribe to newsletters and other forms of communications including special draws, surveys, contests and service related announcements by changing your account preferences, following the instructions in the communications you receive or contacting Bachcare Ltd directly.

    These choices do not apply to the receipt of mandatory service communications that are considered part of Bachcare services, which you may receive periodically unless you cancel the service.

    Use of cookies

    Our website uses "cookies," which are small data files that are stored on your computer when you visit a website. Cookies enable you to browse on our website and may be used in a variety of ways to enhance or personalise your online browsing and booking experience. Cookies may be used to personalise your visits to this website, eliminate the need for you to repeatedly enter the same information, enable us to improve the content, reliability and functionality of this website, evaluate the effectiveness of the advertising on this website and track website usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. You may configure your web browser to not accept cookies

    Display of Advertising & Marketing

    From time to time we may display ads on our site and the sites of our advertising partners. When we display online advertisements to you, we may place a persistent cookie on your computer in order to recognise your computer each time we display an ad to you. This enables us to compile information over time about where you, or others who are using your computer, saw and/or clicked on the advertisements we display. We use this information to make predictions about your characteristics, interests or preferences and to display targeted advertisements that we believe may be of interest to you.

    We may combine your information with information we collect from other companies and use it to improve and personalise our services, content and advertising.

    We don't sell or rent your personal information to third parties or our advertising partners for their marketing purposes without your explicit consent. If you don't wish to receive marketing communications or advertising from us, changing your account preferences, following the instructions in the communications you receive or contacting Bachcare Ltd directly.

    Linking to 3rd Party Websites

    When you click on links and banners on our site that take you to third party web sites, you will be subject to the third party's privacy policies. While we support the protection of privacy on the Internet, Bachcare Ltd. cannot be responsible for the actions of any third-party web sites.

    Controlling Unsolicited Email (Spam)

    Bachcare Ltd is concerned about controlling unsolicited commercial email, or "spam." We will not sell, lease or rent our email subscriber lists to third parties. While we continue to actively review and implement new technology, there is no currently available technology that will totally prevent the sending and receiving of unsolicited email. Using junk email tools and being cautious about the sharing of your email address while online will help reduce the amount of unsolicited email you receive.

    Changes in Privacy Policy

    We reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any modifications or updates. Your continued use of our services after any changes have been posted on our website indicates your acceptance of those changes.

    Contacting Us

    Bachcare Ltd welcomes your comments regarding this privacy statement. If you have any questions regarding our privacy policy or any other matter, please contact us via our enquiry form, via email or by visiting our site www.bachcare.co.nz.

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