Updated 8 March, 2021
Dear loyal customers,
On March 5th, Prime Minister Jacinda Ardern updated the nation on COVID-19 and announced the following:
- The Auckland region is at COVID-19 Alert Level 2 starting 6am 7 March, 2021.
- The rest of New Zealand is at COVID-19 Level 1 starting 6am 7 March, 2021
It is for this reason, and in our ongoing effort to support the government, our frontline health care professionals and to protect the wider community, that we have made temporary but critical changes to our operation.
We ask that you support us and lend us your patience as our teams navigate their way through these challenging times. You can find the latest news from the New Zealand government here.
If you are travelling to and from a region in Level 2, your booking is able to proceed as per the New Zealand government guidelines. You can view more details about this here.
If you have any concerns then please email [email protected]. Please ensure you include your six digit Booking ID in the email along with any other details related to your booking.
All New Zealanders are asked to comply with the New Zealand government guidelines for travel. You can read more about the current Alert Levels and what these mean to you here.