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9 Guests
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3 Bedrooms
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1 Bathroom
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Pets No
Features
- Off road parking
- Ground floor bedroom
- Garden / Patio
- Washing machine
- Dishwasher
- Broadband / WiFi
8 Customer Review(s)
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Mike “After many calls to Bachcare I am now so frustrated that I have resorted to placing negative feedback (something I never do).”
Bachcare takes no care/responsibility with regards to their clients, and possibly their property owners needs - their phone staff have no power to fix things & problems are disregarded. Management appear to be either non-existent, or, to not want to wade in and deal with the paying clients issues. I believe that the property owners were not even made aware that their place was in a state of serious neglect for our stay. Ulitimately, this leaves both parties let down and us just feeling utterly ...
Bachcare takes no care/responsibility with regards to their clients, and possibly their property owners needs - their phone staff have no power to fix things & problems are disregarded. Management appear to be either non-existent, or, to not want to wade in and deal with the paying clients issues. I believe that the property owners were not even made aware that their place was in a state of serious neglect for our stay. Ulitimately, this leaves both parties let down and us just feeling utterly ripped off and unsupported. So disappointed with this situation that could be resolved if someone at management level cared enough to make a phone call and and genuinely wanted to "put things right". Appallling customer service.
Thank you for your feedback Mike, we are sorry to hear about the issues during your stay. This is not the standard we expect for our guests and will be following up with the local manager to ensure everything has been remedied and that future guests are not impacted Bachcare