-
6 Guests
-
3 Bedrooms
-
1 Bathroom
-
Pets No
Features
- Off road parking
- Garden / Patio
- Washing machine
- Dishwasher
- Broadband / WiFi
3 Customer Review(s)
-
Nicola “The house itself was as expected and comfortable however on the first morning we discovered the oven was not working at all and the stovetop was not heating up properly.”
We understand these things happen but we reported this straight away to bachcare who told us someone would be in touch. We heard nothing more from anyone for the entire long weekend and had to buy new groceries as we were unable to cook the food we brought with us and had to go out for dinner which was not planned. On our return home we again contacted bachcare who said they would look in to it and someone would contact us. Two and a half weeks later we still haven’t been contacted however we ...
We understand these things happen but we reported this straight away to bachcare who told us someone would be in touch. We heard nothing more from anyone for the entire long weekend and had to buy new groceries as we were unable to cook the food we brought with us and had to go out for dinner which was not planned. On our return home we again contacted bachcare who said they would look in to it and someone would contact us. Two and a half weeks later we still haven’t been contacted however we notice a $100 refund appeared in our account. This barely dents the cost of a meal out for 5 adults plus extra groceries and food wasted which wouldn’t make the trip back to Auckland. The most disappointing thing is no one contacted us at any point to discuss this.
Thanks for your feedback. We're sorry for the inconvenience caused by the oven and stovetop not working, and for the lack of communication during your stay. We understand how frustrating this must have been. While a refund was issued as a gesture of goodwill, we’ve since provided additional compensation to better reflect the impact. The oven and stovetop have now been replaced and are fully operational. We appreciate you bringing this to our attention. Bachcare