4.5★
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6 Guests
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3 Bedrooms
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2 Bathrooms
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Pets No
Features
- Off road parking
- Ground floor bedroom
- Garden / Patio
- Washing machine
- Dishwasher
- Broadband / WiFi
Reviews & Ratings
* Based on a combined average customer score
30 Customer Review(s)
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Susanne 
“We had a lovely stay and enjoyed the comfortable home.”
- Susanne, June 2024 -
Denise “Apart from very low lounge seating one of which was damaged on our arrival the holiday accomodation was pretty good.”
One recommendation would be to have a more comprehensive information booklet ie about how to turn underfloor heating on, TV prime etc was only on one TV,maybe stove usage etc,also it would have been lovely to have some kindling chopped and ready for the log burner as the logs were very big to chop into kindling.But we all had a lovely girls weekend.
- Denise, August 2023Rosalie “Very comfy to stay from facilities to heating.”
Highly recommended and we will definitely comeback.
- Rosalie, July 2023Charlotte “Great house, lovely and clean and new.”
Close to town and gets lots of lovely sun.
- Charlotte, April 2023Rebecca “A really excellent property in a great location.”
Easy access to all local facilities, but very peaceful and quiet. Delighted with our choice of property and everything was perfect.
- Rebecca, February 2023William “Location is good (17 minutes walk to town centre) and overall the holiday home is well equipped and clean.”
For the price (which include Bachcare's $285 "cleaning fee" plus booking fee) we found the price on the high side, especially as the $285 cleaning fee is not obvious during the booking process and I only found out after I saw the charge come through. As a minimum to offset this, we believe you should make linen and towels available as part of the fee. The holiday home is advertised as having 6 SMART TV's, of which we only ever found two. The house is warm and inviting, although the layout is a bit confusing initially. One suggestion for those who come over Jacks Pass - the provision of a garden house (even in the garage shed) would be really appreciated to wash the car down from the dust!
- William, January 2023Lynn “Lucky Marcus was there as we had been sent the incorrect lockbox code .”
.. again. This seems to be the part that is always incorrect. Marcus is however a great ambassador for BachCare and he went above and beyond to make sure our stay was really good.
- Lynn, January 2023Trevor “We had a wonderful time, great quiet location.”
It was the TV in the lounge we found a little difficult to set up. Batchcare local man did a great job and was sorted within the hour. Only thing was forgot to do was log out of Neon. Rang and they said you can do it at home. At this stage we have not been able to found out how. I understand once it’s logged out, it lodges all our accounts out. Trevor. Kids. Cat. Can you please check that the accounts is lodged out. Thanks.
- Trevor, December 2022Dijana “We had an amazing holiday house was warm clean and great set up.”
Would highly recommend it.
- Dijana, October 2022Nicole “Comfortable property, tv set up in lounge does not work , I would have made one of the windows a wall so you don’t see the neighbours and then the tv can go there .”
Everyone moves the couches that’s why one leg is broken . Woodburner needs a proper clean, smoking too much . One heat pump not enough for the whole house but otherwise everything you need
- Nicole, October 2022Thank you for providing feedback on your recent stay at the Best Kept Secret. We appreciate your sharing your suggestions for the property, and that feedback about the radiators and tv has been shared with the local team. We hope to welcome you back again in the future. Bachcare
Amber “Beautiful house!”
What you see in the pictures is what you get very modern and comfy. The fireplace kept us super warm and the bathrooms were really nice. The extra lounge was perfect for our 3 kids to have their own space. Only thing was the lawns were a bit overgrown but it didn’t affect our stay at all.
- Amber, September 2022John “Heat pump hardly produced any heat at all, not enough to warm the house.”
Heated towel rails didn't work Apart from the lack of heat the property was satisfactory
- John, August 2022Hilton “Loved the 'new house' feel.”
Many homes we have stayed in at Hanmer feel dated and are furnished with cast-offs so it was nice to be in a very modern setting. All the fittings, appliances, beds were great. The only complaint (and it is almost a deal breaker for booking this property again) was the main lounge suite next to the fire. Although it looked quite modern it would have to be the most uncomfortable piece of furniture that I have ever sat on (and the others agreed). Big soft lumpy cushions but when you sit back there is no support. Very odd and a real shame as we wanted to spend lots of time around the fire side. Otherwise a great stay. Hilton
- Hilton, July 2022Charlotte “Master bed and couches could possibly do with an upgrade”
- Charlotte, July 2022Tracy “Lovely place to stay and very clean with everything you need!”
The only thing was the tv in the lounge area couldn’t connect to Netflix or YouTube so could only watch TV in the living area. It might need an Ethernet cable instead of wireless? Otherwise we really enjoyed our time away
- Tracy, July 2022Bridie “Awesome stay, great location!”
House was warm and had lots of spaces to spread out into, considering we were a group of 6.
- Bridie, May 2022Kylie “Beautiful home, great for a couple, family or friend get together.”
Would definitely revisit.
- Kylie, May 2022Paula “Well equipped, nice modern holiday house.”
- Paula, April 2022Lisa “The house is set up perfectly for a family to enjoy.”
Plenty of space and nicely laid out. However if you are planning in staying in the coming months be warned houses are being built directly next to the house and the noise of diggers day in day out really grindes you down. Might be best to plan big days out rather than sit at home with all the doors shut to stop noise and dust. Also before you leave home GET HOLD OF BACHCARE and get the lock number for the shed as all the outdoor furniture is inside. We are now home and despite 3 emails and a voicemail they never came back to us.
- Lisa, January 2022Alana “We are a family of 5 with kids aged 8, 6 and 5.”
The house was perfect for us. The house was very warm with the heat pump on when we arrived and everything we needed to light the fire. It was extremely clean and well presented. The couches and beds were comfortable. The kitchen had everything we needed. It has Netflix
- Alana, September 2021Sophie “Fantastic place to stay!”
Highly recommend
- Sophie, July 2021Julie “A beautiful home, with open living.”
Lovely kitchen. Just needed a few more bowls and platters si we could enjoy our snacks with a wine.
- Julie, June 2021Holly “Lovely warm house and good space for a bunch of friends or family.”
- Holly, May 2021Robin “With three bedrooms two queens and bunks in the third it was perfect.”
Two lounges, a big heat pump and a log fire, great sunshine,we had all all we wanted and more. 🤗
- Robin, April 2021Peter “A wonderful holiday in a wonderful home.”
Great location, spacious for a large family and very open and airy.
- Peter, December 2020Hamish and Jan “Happy Christmas stay with family ,house overall clean and comfortable, Felt it needed more additional utensils , bowls , platters etc.”
- Hamish and Jan, December 2020Lisa “The place was fantastic.”
Very well appointed, clean and the second lounge was excellent.
- Lisa, December 2020Jacqui “Beautiful house, warm modern and well appointed.”
- Jacqui, July 2020Ross “Excellent place to stay and all the modern amenities.”
Love the blinds :) And having an extra lounge area was bliss with two 12yr olds...... Going on 20 :) So handy to town, pools and golf course, yet very peaceful. The log fire helps in the winter time Will definitely look to return at some point in the future
- Ross, June 2020Isabelle (48) “Excellent family home.”
The perfect weekend getaway for our family! We would book this place again. New home, good value for money and well located.
- Isabelle (48), June 2020Summary
- Bedroom 1: Queen
- Bedroom 2: Bunk x 1, Bunk x 1
- Bedroom 3: Double
- Bathroom 1 with: Hand Basin, Toilet, Shower
- Bathroom 2 with: Hand Basin, Toilet, Shower, Bath
- Free Wifi, Freeview TV, Smart TV
- Oven, Microwave, Fridge & Freezer, Dishwasher, Toaster
- Heat Pump, Air Conditioning, Hairdryer, Heater
- Washing Machine, Tumble Dryer, Iron & Board
- BBQ, Garden Table and Chairs
Linen
Our linen service will provide all sheets, pillowcases, towels, bath mats, and tea towels for your stay. We’ll also make up the beds for you prior to arrival and strip them down after your departure. Pillows and duvets are provided at the property.
The property
Modern and stylish, this sleek home is the perfect spot for a family looking at to unwind and explore Hanmer Springs - Welcome to the Best Kept Secret! This brand new 3-bedroom holiday home features a gorgeous open plan design, complemented by modern contemporary style decor that creates an inviting and comfortable atmosphere. With a seamless indoor/outdoor flow, come home, feeling completely relaxed. With 2-living areas for the family to spread out and enjoy their space, complimentary WIFI for access to Netflix and a large log burner and heat pump for complete comfort year-round - all the essentials and more to experience Canterbury lifestyle in style. 3-minutes drive and within walking distance from the town centre, head on down and try out the local cafes and restaurants or step into the spa baths at the local thermal pools, test your golf swing at the Hanmer Springs Golf Club or jet around the river in the Hanmer Springs Jet Boating. Everything thing you need for a fun and thrilling adventure. There is even a large (padlocked) shed to accommodate bikes and equipment for the guests. Take a twist in your getaway and relax in modern comfort like no other at the Best Kept Secret!
Guests can access Netflix through the smart TV available using their own Netflix login details.
Please note that there's currently building work taking place at the next door property. This may generate some noise during working hours on weekdays, that may be heard from this property.
Please note a bond may be charged at certain times of the year. One of our team members will contact you if this is required for your booking.About the location
Hanmer Springs is a world famous alpine village, and offers visitors the choice of rest and relaxation, or adventure. The Hanmer Springs Thermal Reserve is a year-round attraction for visitors, offering a chance to lie back in natural hot thermal water, with a spectacular forest-clad mountain backdrop. For the more adventurous, Hanmer Springs offers walking trails, horse trekking, golf, bungy jumping, jet boating and rafting. After all that adventure you'll want to check out the myriad of Hanmer Restaurants.
