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6 Guests
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3 Bedrooms
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2 Bathrooms
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Pets No
Features
- Off road parking
- Ground floor bedroom
- Garden / Patio
- Washing machine
- Dishwasher
- Broadband / WiFi
8 Customer Review(s)
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John “I raed in one of the previous comments about lack of basic supplies.”
Although to be fair there was toilet paperwhen we arrived (an issue for the prior comment). Unfortunately there was no dishwashing liquid, tea or coffee. The latter two could be argued are not the rentors responsibility, but we hire often and this is the first time these basics were not avaliable. At circa $550 a night you would expect to have these there. Its clear the owner wants to spend as little as possible, and although I cant blame them, this house would be well down the list of choices ...
Although to be fair there was toilet paperwhen we arrived (an issue for the prior comment). Unfortunately there was no dishwashing liquid, tea or coffee. The latter two could be argued are not the rentors responsibility, but we hire often and this is the first time these basics were not avaliable. At circa $550 a night you would expect to have these there. Its clear the owner wants to spend as little as possible, and although I cant blame them, this house would be well down the list of choices next time we come to Matarangi. House itself though, is well presented and comfortable.
Thank you for your honest feedback and we're pleased to hear you found the home well presented and comfortable! We sincerely apologise for the inconvenience that was caused with the lack of basic items. While some of these items are not available at all properties, the Lakeside Villa Retreat does offer these as well as basic cooking essentials, including coffee. While these items were stocked and available, unfortunately it was missed by our team in preparation for your stay. Thank you for helping us identify areas of improvement and will be passing this along to our team to ensure we maintain a high standard and provide a better experience for our guests. Bachcare