Arrow Glow - Arrowtown Holiday Home | Arrowtown | Queenstown Lakes

3.5★

6 Guests
3 Bedrooms
2 Bathrooms
Pets Yes
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Features

Off road parking
Garden / Patio
Highchair available
Washing machine
Dishwasher
Broadband / WiFi

Reviews & Ratings

Accuracy of the listing

Cleanliness

Comfort

Facilities and Maintenance

* Based on a combined average customer score

4 Customer Review(s)

Stephen
May 2024

“The property did not present very well.”

It requires a freshen up inside as it is looking very tired. Especially the kitchen cupboards and drawers. Control knobs missing from the oil heaters. One oil heater control panel was broken. Lots of dead leaves on steps at entranceway and at the outdoor fire area. Sign on entry gate falling off. Unsightly black cloth on entry gate. Firewood box and kindling box inside empty upon arrival.

It requires a freshen up inside as it is looking very tired. Especially the kitchen cupboards and drawers. Control knobs missing from the oil heaters. One oil heater control panel was broken. Lots of dead leaves on steps at entranceway and at the outdoor fire area. Sign on entry gate falling off. Unsightly black cloth on entry gate. Firewood box and kindling box inside empty upon arrival.

- Stephen, May 2024
Wendy February 2024

“The location of this accommodation is excellent, Arrowtown is a lovely place to stay.”

After this, nothing else is positive. When we arrived, we had to clean all surfaces ourselves before we could use them, and wash all cutlery and crockery through the dishwasher. We also had to clean the coffee machine as it had mouldy capsules left in it. The accommodation is not as described. One bathroom is down a flight of stairs from the bedrooms and the toilet is separate and down more stairs. The description implies two bathrooms and an additional toilet. There is no freezer which is also noted. The kitchen only has broken and mismatching equipment. It is also weirdly full of food items (not the usual salt and pepper etc that is normally left in a bach). The upstairs is open to the rest of the house so people going to bed early have to listen to the conversations from downstairs and vv for those getting up early / late risers. We called the helpline as soon as we arrived and were told the property manager would be in touch. No response. We emailed with photographs of the dirt. No response. After departure, we sent a full complaint but only received a response after chasing. We have now received a refund of cleaning fees but STILL no apology or acknowledgement of our issues, almost two months later. I held off writing this review, expecting contact before now but no, nothing. I would absolutely not recommend staying here.

- Wendy, February 2024

Thank you for your feedback Wendy, we are sorry to hear about the cleaning issues during your stay. This is not the standard we expect for our guests and will be following up with the local manager to ensure everything has been remedied and that future guests are not impacted. Bachcare
Robert September 2023

“Had a great stay.”

Really easy with our small dog since the property is well fenced and the house has a dog door. The house has a heatpump and lots of heaters. There's a capsule coffee machine.

- Robert, September 2023

Thanks for your review Robert, we're glad to hear you had a great stay at Arrow Glow. We home to welcome you back again in the future! Bachcare
Grant July 2023

“We were disappointed that the hot water cylinder was turned off.”

we had skied all day and just wanted a hot shower when we checked in. I have never stayed in a place where the hot water was turned off. specially considering that you knew we were coming/

- Grant, July 2023

Thank you for leaving a review, Grant. I wanted to share that your feedback has been addressed with our local team and our processes improved. Bachcare

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Summary

Bedroom 1: Queen Size Bed
Bedroom 2: Queen Size Bed
Bedroom 3: Queen Size Bed
Bathroom 1: Toilet, Shower, Hand Basin
Bathroom 2: Toilet, Shower, Hand Basin
Living, Dining
Oven, Hobs, Microwave, Fridge, Freezer, Toaster, Kettle
Heat Pump, Fireplace
TV, Wi-Fi
Washing Machine, Tumble Dryer
Highchair
Parking
Pets allowed
Sorry, no smoking

Linen

Our linen service will provide all sheets, pillowcases, towels, bath mats, and tea towels for your stay. We’ll also make up the beds for you prior to arrival and strip them down after your departure. Pillows and duvets are provided at the property.

The property

Combining cottage charm and contemporary style, this Arrowtown oasis is in close proximity to walking tracks, mountain bike trails, golf courses and vineyards. Welcome to Arrow Glow! Gorgeous picture windows provide a sun-filled interior and a scenic outlook. Spacious and inviting, in the heart of the home is the eight-seater dining table which looks out to distant hills. Snuggle up in the sunny corner-nook, while an additional living space boasts leather couches, a Smart TV and a woodburning fireplace. Your delightful, modern and spacious kitchen will make cooking a dream. Situated on a fully-fenced section, amongst a mature native garden, step through French doors to an array of outdoor living spaces. Wrap-around concrete patio and an abundance of outdoor seating mean you can ensure you’re always basked in sun throughout the day, while the outdoor fireplace will keep you warm on those chilly Otago evenings. Split over two levels, Arrow Glow sleeps up to six guests. Head upstairs to find three well-appointed bedrooms which enjoy queen-size beds and views of snow-capped peaks, rolling hills and the Millbrook Golf Course. Two full bathrooms and a separate toilet will ensure everybody stays refreshed and rejuvenated throughout their stay. Indulge in Arrowtown’s charm and local amenities, with the main street just a 15-minute walk away. Meanwhile, picturesque Reed Park is across the road which will take you through to the local Four Square Supermarket. This Arrowtown location means you’re amongst all the Lakes District has on offer – with Queenstown and Wanaka 20 and 50 minutes drive away, respectively. Your Arrowtown oasis awaits at Arrow Glow!

Please note a bond may be charged at certain times of the year. One of our team members will contact you if this is required for your booking.

About the location

Nestled on the banks of the Arrow River, this gem of an old gold mining town provides your character filled HQ for your next holiday, with plenty to explore. Beautiful heritage buildings, over 100 kilometres of scenic walking tracks and an array of fine eateries to stumble across in the evening make this a delightful location, that's just a short drive to the ski fields, wineries and Queenstown. All of our Arrowtown holiday homes are pre-inspected prior to your arrival and are ready for instant online booking.

Please note a bond may be charged at certain times of the year. One of our team members will contact you if this is required for your booking.

Features

Reviews & Ratings

“The property did not present very well.”

“The location of this accommodation is excellent, Arrowtown is a lovely place to stay.”

“Had a great stay.”

“We were disappointed that the hot water cylinder was turned off.”

Summary

Linen

The property

About the location