Thank you for your feedback. We will share this with the property owner and local team.
Bachcare
Joshua
“The house itself was great for our stay, and the location was great.”
However, we were disappointed with the management. We were told that we had to check in late as the house was not ready due to previous guests checking out late. There was no compensation of any kind offered for the inconvenience.
When we arrived the house smelled of cooked meat, and did so for 4 or so days. Many dishes that had also not been cleaned and put away dirty - there was cooked meat stuck to the pans. There was no hand soap, washing liquid, or toilet paper resulting in having to buy our own toilet paper and someone coming to replace these items a few days into our stay. We were also only given 5 bath towels despite there being 7 of us and the house sleeping 8.
- Joshua, July 2023
Thank you for reviewing your recent stay, Joshua.
We apologise that the property was not prepared adequately or in time for your stay. There can be cases where back-to-back bookings make the standard cleaning process hard to follow, however your experience is definitely below our standard.
We have discussed this feedback with our local team, who will ensure this is addressed before future bookings.
Even with these issues affecting your stay, we hope you were still able to relax on your holiday spent in Queenstown. Thanks again.
Bachcare
1 x Bathroom with: Bath, Shower, Hand Basin, Toilet
1 x Bathroom with: Shower, Hand Basin, Toilet
1 x Living, Dining, Kitchen
Property heating: Eco, other heating sources: Air Conditioning
Electric oven, Hobs, Microwave, Dishwasher, Fridge/Freezer, Toaster, Kettle
Washing Machine, Tumble Dryer
TV
Wi-Fi included
Parking
1 x Garden
Sorry, no smoking
Linen
Our linen service will provide all sheets, pillowcases, towels, bath mats, and tea towels for your stay. Weâll also make up the beds for you prior to arrival and strip them down after your departure. Pillows and duvets are provided at the property.
Guests should take care when accessing the property as there is a steep driveway.
Please note there are only two off-street carparks
Please note a bond may be charged at certain times of the year. One of our team members will contact you if this is required for your booking.
About the location
Bursting with adventure, culture and heritage, the Queenstown-Wanaka region has it all. Take a day-trip to the iconic Milford Sound, experience some of the finest skiing in New Zealand, or delve into many of the top adventure, fishing, boating or winery hotspots. Queenstown offers a playground for all ages with activities ranging from high adrenalin bungy jumps to soaking in a hot pool overlooking the stunning scenery. Wanaka can't be missed for excellent biking and walking tracks and the breath-taking views along the way. For a dose of history and character-filled village vibes; head to Arrowtown and try your luck at gold-panning! Only a 90 minute flight from Auckland, there
