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8 Guests
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4 Bedrooms
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2 Bathrooms
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Pets No
Features
- Off road parking
- Ground floor bedroom
- Garden / Patio
- Washing machine
- Dishwasher
- Broadband / WiFi
5 Customer Review(s)
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Kieran “After the stay, I contacted Bachcare customer help team to arrange collection of three new shirts which Iâd left hanging in the closet.”
On my first call âJayâ said heâd contact the PM to arrange it but didnât mention any fee and went on to say itâd be easier for me to arrange for someone other than Bachcare to pick them up and arrange sending them via post. He said heâd call me back once the PM had been back in touch. Suffice to say, I never heard back. On the 2nd call (a week later) the female agent couldnât tell me what the delay was due to but confirmed a description of the goods was on file but wasnât able ...
On my first call âJayâ said heâd contact the PM to arrange it but didnât mention any fee and went on to say itâd be easier for me to arrange for someone other than Bachcare to pick them up and arrange sending them via post. He said heâd call me back once the PM had been back in touch. Suffice to say, I never heard back. On the 2nd call (a week later) the female agent couldnât tell me what the delay was due to but confirmed a description of the goods was on file but wasnât able to confirm whether the property had been re-rented since (sigh). She did apologise for the delay in coming back to me and told me that sheâd follow up the PM for the property and call me back so I could have a family member collect the items. She gave me the option for Bachcare to post the shirts back or for someone could go and meet that PM to collect on my behalf & there was a nominal fee for the call out in accordance with their statement within the booking T&Câs about lost property returns. Still, Iâm yet to hear back. I canât tell whatâs going on I.e. poor internal communication or lack or responsiveness from the PM but itâs not a great post stay experience given weâd spent in excess of $2,600 AUD for the stay. Itâs a shame because Iâd think twice before using their booking system again in any way.