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6 Guests
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3 Bedrooms
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3 Bathrooms
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Pets Yes
Features
- Off road parking
- Ground floor bedroom
- Garden / Patio
- Washing machine
- Dishwasher
- Sky TV
- Broadband / WiFi
7 Customer Review(s)
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Riki “The property itself was lovely but the management was lacking and the customer support was nonexistent.”
On arrival there were half drunk bottles of milk and juice in the fridge, a bag of mouldy potatoes in the bottom of the pantry and used personal-hygiene items in the shower including a razor. The lint trap in the dryer was full of lint - a fire hazard - and 3 of the bedrooms doors didn't close properly. On the second day the power was out all day leaving us with no running water. The guys working on the powerlines told me is was scheduled work. We should have been informed. All this clearly ...
On arrival there were half drunk bottles of milk and juice in the fridge, a bag of mouldy potatoes in the bottom of the pantry and used personal-hygiene items in the shower including a razor. The lint trap in the dryer was full of lint - a fire hazard - and 3 of the bedrooms doors didn't close properly. On the second day the power was out all day leaving us with no running water. The guys working on the powerlines told me is was scheduled work. We should have been informed. All this clearly tells me that the home is poorly managed. I raised my issues in two seperate emails during the stay but received no response. Thats appalling customer service, I will not be using Batchcare again.
Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We have addressed the cleanliness concerns and are working with the property manager on the maintenance. The power outage has been resolved. We apologize for the lack of communication regarding the scheduled power outage and for the unanswered emails. This does not meet our service standards, and we are taking steps to improve. Thank you again for your feedback. We truly regret the inconveniences you faced and hope to have the opportunity to make it right. Bachcare