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8 Guests
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4 Bedrooms
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2 Bathrooms
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Pets No
Features
- Off road parking
- Ground floor bedroom
- Garden / Patio
- Washing machine
- Dishwasher
- Broadband / WiFi
5 Customer Review(s)
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Kieran “After the stay, I contacted Bachcare customer help team to arrange collection of three new shirts which I’d left hanging in the closet.”
On my first call ‘Jay’ said he’d contact the PM to arrange it but didn’t mention any fee and went on to say it’d be easier for me to arrange for someone other than Bachcare to pick them up and arrange sending them via post. He said he’d call me back once the PM had been back in touch. Suffice to say, I never heard back. On the 2nd call (a week later) the female agent couldn’t tell me what the delay was due to but confirmed a description of the goods was on file but wasn’t able ...
On my first call ‘Jay’ said he’d contact the PM to arrange it but didn’t mention any fee and went on to say it’d be easier for me to arrange for someone other than Bachcare to pick them up and arrange sending them via post. He said he’d call me back once the PM had been back in touch. Suffice to say, I never heard back. On the 2nd call (a week later) the female agent couldn’t tell me what the delay was due to but confirmed a description of the goods was on file but wasn’t able to confirm whether the property had been re-rented since (sigh). She did apologise for the delay in coming back to me and told me that she’d follow up the PM for the property and call me back so I could have a family member collect the items. She gave me the option for Bachcare to post the shirts back or for someone could go and meet that PM to collect on my behalf & there was a nominal fee for the call out in accordance with their statement within the booking T&C’s about lost property returns. Still, I’m yet to hear back. I can’t tell what’s going on I.e. poor internal communication or lack or responsiveness from the PM but it’s not a great post stay experience given we’d spent in excess of $2,600 AUD for the stay. It’s a shame because I’d think twice before using their booking system again in any way.