“The ‘family retreat’ house was fabulous for our family holiday to Mt Ruapehu.”
It is a new home with excellent insulation and heating, we were very cosy. The layout is great and we all slept well in comfortable beds/linens. It is in a great location and only a 1 minute bike ride over to the carrot park for the kids, which they loved. Although the kitchen had plenty of crockery and utensils, we felt it could be better equipped with cooking equipment. There is one small frying pan, which was not adequate to prepare bacon and eggs for four adults and three children. While there we ran out of pepper, tin foil, rubbish bin liners & toilet paper. However Bachcare did promptly deliver more toilet paper, it would have been great of these basics were provisioned for the length of our stay. The spa pool was fun and provided great entertainment while the mountain was closed. It had some soap scum in it when we arrived but the Bachcare spa technician promptly came and worked to resolve these issues. Leaving chlorine out for guests is key for a shared pool like this. Bachcare staff were prompt and friendly to communicate with about the small issues we had. The write up for this house does list Freeview TV, but this is no longer provided. However Google chrome cast was useful to stream from our subscription services. Some information for guests regarding the TV in the house info pack would be useful. All and all a really excellent house and place to base the whanau for a ski trip…
We are so pleased that you enjoyed this great property with all its wonderful amenities. We will adhere to your suggestions - thank you.
Bachcare
