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6 Guests
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3 Bedrooms
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1 Bathroom
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Pets Yes
Features
- Off road parking
- Garden / Patio
- Highchair available
- Washing machine
- Dishwasher
- Broadband / WiFi
3 Customer Review(s)
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Brooke “Well I wish I could say it was an enjoyable stay but unfortunately not.”
On arrival we found the air conditioning not working. We called the property manager and she did sort it out with a new unit being installed the following week so we had no air con for the first week and the repair man indicated it had not been working for some time. There is no air flow through the property and it was extremely hot in the house with air con on full it was only comfortable in the same room as the air con unit which made for very uncomfortable nights sleeping. The beds also need ...
On arrival we found the air conditioning not working. We called the property manager and she did sort it out with a new unit being installed the following week so we had no air con for the first week and the repair man indicated it had not been working for some time. There is no air flow through the property and it was extremely hot in the house with air con on full it was only comfortable in the same room as the air con unit which made for very uncomfortable nights sleeping. The beds also need replacing, the heat made the nights uncomfortable and the beds made it even worse. No one had a good night sleep the whole time we were there and we had booked it for 4 weeks. On a positive note the area at the back was good with a barbecue and nice area to sit and eat outside and the beach was a short walk away but sorry we won't be recommending this property to anyone.
Here’s a professional and balanced **public review response** that reflects the resolution made, addresses the concerns raised, and reassures future guests: --- Thank you for taking the time to share your feedback. We're very sorry to hear aspects of your stay did not meet expectations, particularly with the air conditioning during the first few days. As noted, once we were made aware, a new heat pump was installed within five days despite public holidays limiting availability, and we appreciated your patience while this was arranged. We also regret that you found the beds uncomfortable. As this wasn’t raised during the stay, we didn’t have the opportunity to provide additional support, which we would have been more than happy to do. That said, we’re glad to hear you enjoyed the outdoor space and the proximity to the beach. The new heat pump is now in place and functioning well, and we’re confident future guests will be more comfortable with this upgrade. Reputation & Resolutions Coordinators, Bachcare. Bachcare