Privacy & Cookies: Our promises

We're committed to keeping your data safe and secure. So you’re in the know, here's why we need it and how we use it.

1. Your Happy Place

We will only use your data for a great experience with us.

2. Trusted & Secure

Just like our holiday homes, we’ll protect your data like it’s our own.

3. Straight Up & Honest

We’re a welcoming bunch and have your back – no nonsense, no surprises.

4. No Spam

You decide what and how you hear from us.

5. Just the Essentials

Your details won’t just hang around – if we don’t need it, or you don’t want us to keep it, we’ll delete it.

Protecting Your Privacy

At Bachcare, we are 100% committed to protecting the privacy and security of our customers and site visitors. If you have any questions about how we protect your privacy, simply email us at [email protected]

For all our services, the data controller - the company that’s responsible for your privacy - is Bachcare Limited

Navigating this page

  • Collecting your personal information
  • Using Your Personal Information
  • Sharing your personal information
  • Third Party Services
  • Accessing your personal information
  • Security of your personal information
  • Marketing Messages
  • Seeing adverts for Bachcare.co.nz online
  • Keeping your information
  • Your rights
  • Use of Cookies
  • Linking to 3rd Party Websites
  • Controlling Unsolicited Email (SPAM)
  • Changes in Privacy Policy
  • Contacting Us

1. Collecting your personal information

The information we collect from customers and website visitors helps us to personalise and continually improve your experience at Bachcare.co.nz as well as communicate with you about our holiday homes, services and promotions.

Advertise our products, services and promotions to you, provided we have your consent (see section 8 of this policy for further information).

We may collect personal information from you such as your name, email address, phone number, when you request more information, place a general enquiry via our website, subscribe to our newsletters or choose to enter one of our online surveys, contests or special draws.

If you register for one or more of our Bachcare Clubs (Renters, Owners and/or Holiday managers clubs), we may also collect additional information such as mobile, fax, street or postal address and your bach location. To access some Bachcare services, you will be asked to provide a website login username and password. You have the option to receive our newsletter and other communications but can opt-out of receiving these communications from us. This information becomes part of your Renter, Owner or Holiday manager account which you can change at any time when you are logged in.

If you choose to make a booking via our site we may ask for additional information, such as your credit card number and billing address and contact details, which is used to create a guest rental account and to process your booking.

We may collect information about your interaction with our site and services. For example, we use Google Analytics to analyse the use of this website and to retrieve information from your browser including the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you accessed our site; and any search engine, inbound hyperlink and keywords used to reach or find our site and the pages you view within our site. We also use technologies, such as cookies to collect information about the pages you view, the links you click and other actions you take on our sites and services. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. You may configure your web browser to not accept cookies.

2. Using your personal information

We collect and use information about you through our website in an effort to improve your experience and to operate and improve the site. These uses may include providing better customer service, making the site easier to use by eliminating the need to repeatedly enter the same information and providing information customised to your interests.

We do not sell, rent or lease your personal information to third parties. You can browse www.bachcare.co.nz without telling us who you are or revealing any personal information about yourself. It is always your choice whether to receive marketing and promotional information from us our not. It is our policy to make any member inactive from our database or mailing list upon the members' request. Please contact us if you wish to opt out of receiving communications from Bachcare Ltd.

We may use your collected information to:

  1. Process your booking, including sending emails to confirm your booking, reminder of your final payment, confirming final payment and requesting participation in our guest survey, along with customary business communications.
  2. Verify your identity and to assist you if you have forgotten your login or password
  3. Communicate with you and to send you information by email, postal mail or other means about our products, services and promotions, where you agree to receive such information.
  4. Help us learn more about your browsing preferences and personalise this website in accordance with your preferences.
  5. Analyse trends and statistics. This information is only used for statistical purposes and to help us enhance the customer experience.
  6. Improve or update this website and our products / services.
  7. Protect the security or integrity of our website and our business.
  8. Respond to your enquiries and communicate with you if necessary.

3. Sharing your personal information

Except as described in this privacy policy, we will not disclose your personal information outside of Bachcare Ltd or to any third parties without your consent.

If you make a booking for any Bachcare property listed on our site, we will disclose your contact details, details of your group and dates of your stay to our local holiday manager. Your surname, dates of stay, numbers of adults and children, and rental rates will be disclosed to the property owner. If you have requested additional services such as flowers, wine and/or champagne and in-room gifts on arrival, catering on-site, cooking of meals/BBQs, organising activities and tours, vouchers for restaurants and local businesses or full service with linen, cleaning upon departure, mid-stay and daily servicing, we will discuss your requirements directly with you and only release the information needed for our local Holiday managers to organise and meet your requests.

If you make a booking for any Bachpost property listed on our site, we disclose your contact details, details of your group, nightly rental rates and dates of your stay the dates of your stay to the property owner. This is because all Bach Post properties are serviced by the property owner(s) and this information is required by the owner(s) in order to facilitate your stay in their property.

Otherwise, we will only release account and other personal information when: (i) we believe release is appropriate to comply with law, facilitate police investigations or court proceedings and/or enforce or apply our terms and conditions; (ii) if requested by a government or law enforcement agency; or (iii) to protect the rights, property, or safety of Bachcare Ltd, our users or others.

Pursuant to clause 13 of the privacy policy, Bachcare may change its privacy policy at any time by simply posting the revised policy on its website.

4. Third Party Services

We use third party services (including third party analytic services) on the website to enable us to provide a better experience for our users and to improve our service. In the process of doing so, the third party service provider has access to your personal information. The service providers may use technologies such as cookies, web server logs and web beacons to help us analyse how you use the website and/or issues with the operation of the website. The information collected through these means (including IP addresses) is disclosed to these service providers, who use the information to evaluate use of the website and/or any errors or defects in the website. These analytic services may also use the data collected to contextualise and personalise the marketing materials of their own advertising network.

We use Google Analytics which generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at www.google.com/privacypolicy.html

We may also share anonymous aggregated information, such that no person is identified or identifiable within the information, with other third parties, including service providers, our affiliates, agents and current and prospective business partners.

5. Accessing your personal information

You can see, review, change and edit your personal account online by signing on to www.bachcare.co.nz. In order to help prevent your personal information from being viewed by others, you will be required to sign in with your personally chosen username and password. The appropriate method(s) for accessing your personal information will depend on which sites or services you have used.

We do not manually modify your personal account because it is very difficult to verify your identity remotely. We ask that you must promptly update your personal information if it changes or is inaccurate. You can also request that your entire account is removed from our site. Upon your request, we will close your account.

6. Security of your personal information

Account Protection

Your login and password are the key to your account. Use unique numbers, letters and special characters, and do not disclose your Bachcare login or password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify Bachcare and change your password.

Website and credit card security

We take website and credit card security extremely seriously, and always endeavour to provide a secure safe platform on which to conduct online transactions. Bachcare.co.nz uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your credit card information as it is transmitted over the internet. This encryption scrambles details such as credit card number so that generally, other computers are unable to decipher the information, ensuring privacy and security. To make sure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read "https" rather than just "http". It is important for you to protect against unauthorized access to your password and to your computer. Ensure you logout when you have finished visiting bachcare.co.nz, especially if you access the site from a shared computer.

7. Marketing Messages

If you have said we can, we’ll send you marketing messages by email to keep you aware of what we’re up to and to help you get New Zealand holiday inspiration.

You can stop receiving marketing messages from us at any time. You can do this:

  1. Through your ‘My Details’ page when you login at www.bachcare.co.nz
  2. By clicking on the ‘unsubscribe’ link in any email

Upon receipt, we will update your profile to ensure that you don’t receive further marketing messages.

Please note that, as Bachcare is a complex web of many integrated channels and platforms, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.

Stopping marketing messages will not stop the receipt of mandatory service communications that are considered part of Bachcare services, which you may receive periodically unless you cancel the service.

8. Seeing adverts for Bachcare.co.nz online

We also engage in online advertising, to keep you aware of what we’re up to and to help you get inspiration on New Zealand holidays and holiday homes.

Like many companies, we target Bachcare banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see will be based on information we hold about you, or your previous use of Bachcare (for example, your Bachcare search history, and the content you read on Bachcare) or on Bachcare banners or ads you have previously clicked on.

9. Keeping Your Information

If you haven’t logged onto our website or booked a holiday with us for three years, we will delete your information from our systems. If you no longer wish to be a customer, you can also contact our Customer Care team in writing at [email protected] and request to delete all the information we have on you.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Provided we have your consent, we will use Google’s Customer Match service to personalise and show our online ads to you. This involves sharing your information with Google to perform these services on our behalf and cookies may be used for personalised advertising. Google will not use your information for any other purpose, for more information please see Google’s privacy policy available here. You can withdraw your consent for this at any time, please see section 10 of this Privacy Policy for more information.

10. Your Rights

Understandably, you have a lot of rights relating to your personal information:

  • The right to be informed about how your personal information is being used
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through logging into Your Account via our home page.
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop direct marketing messages, which you can do through Your Account via our home page, and to withdraw consent for other consent-based processing at any time
  • The right to request that we transfer or port elements of your data either to you or another service provider
  • The right to complain to your data protection regulator
  • Where we are using your information on the basis of your consent, you have the right to withdraw that consent at any time. This includes our use of your information to personalise and show our online ads to you. To withdraw your consent please email your request to [email protected].

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

11. Use of cookies

Our website uses "cookies," which are small data files that are stored on your computer when you visit a website. Cookies enable you to browse on our website and may be used in a variety of ways to enhance or personalise your online browsing and booking experience. Cookies may be used to personalise your visits to this website, eliminate the need for you to repeatedly enter the same information, enable us to improve the content, reliability and functionality of this website, evaluate the effectiveness of the advertising on this website and track website usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. You may configure your web browser to not accept cookies.

12. Linking to 3rd Party Websites

When you click on links and banners on our site that take you to third party web sites, you will be subject to the third party's privacy policies. While we support the protection of privacy on the Internet, Bachcare Ltd. cannot be responsible for the actions of any third-party web sites.

13. Controlling Unsolicited Email (Spam)

Bachcare Ltd is concerned about controlling unsolicited commercial email, or "spam." We will not sell, lease or rent our email subscriber lists to third parties. While we continue to actively review and implement new technology, there is no currently available technology that will totally prevent the sending and receiving of unsolicited email. Using junk email tools and being cautious about the sharing of your email address while online will help reduce the amount of unsolicited email you receive.

14. Changes in Privacy Policy

We reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any modifications or updates. Your continued use of our services after any changes have been posted on our website indicates your acceptance of those changes.

15. Contacting Us

Bachcare Ltd welcomes your comments regarding this privacy statement. If you have any questions regarding our privacy policy or any other matter, please contact us via our enquiry form, via email or by visiting our site www.bachcare.co.nz.

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