Updated 14 September, 2021
Dear loyal customers,
On September 13th, Prime Minister Jacinda Ardern updated the nation on COVID-19 and announced the following:
- Auckland is at Alert Level 4. It will move to Alert Level 3 at 11:59pm on Tuesday 21 September 2021. The Government will confirm this decision on Monday 20 September..
- The rest of the country will remain at COVID-19 Alert Level 2. This will be reviewed by the Government on Monday 20 September.
It is for this reason, and in our ongoing effort to support the government, our frontline health care professionals and to protect the wider community, that we have made temporary but critical changes to our operation.
We ask that you support us and lend us your patience as our teams navigate their way through these challenging times. You can find the latest news from the New Zealand government here.
Travel is not permitted during Alert Levels 4 per the New Zealand government guidelines. You can view more details about this here.
If your stay is scheduled over the next week, your booking is automatically canceled and you would have been issued a credit. If you haven’t received your credit then please rest assured that our team is in the process of issuing them and it should be with you in the next 2 to 10 days.
Existing bookings will be subject to the Ts&Cs at time that you booked your stay. Please refer to section 15.2, which states ‘If the property has become unavailable for any other reason or the booking is frustrated, Bachcare may, at its discretion, provide you with a credit for the relevant accommodation, and additional or add-on fees paid (but not any service fees)‘.
If you have any questions, please email your six digit Booking ID to [email protected]. The team will respond to your email in order of receipt. Please bear with us as we manage the increased volumes of guest enquiries.
Travel is permitted at Alert Level 2 per the Government’s guidelines. You can view more details about this here.
All New Zealanders are asked to comply with the New Zealand government guidelines for travel. You can read more about the current Alert Levels and what these mean to you here.