Updated 01 December, 2021
Volume of Enquiries
If you have an existing booking which is affected by current or future lockdowns, then please send us an email [email protected] with your 6-digit Booking ID and we will get back to you as soon as we can.
Please note that we are experiencing a higher than usual volume of enquiries so our response will be delayed, we are answering enquiries in the order they are received, but please rest assured that we do right by all our customers and are processing credits for all impacted bookings. It is taking us longer than we would like so we sincerely thank you for your patience.
- All of New Zealand will move to the traffic light framework at 11:59pm on December 2nd 2021. Check the settings for your area.
- On December 15, travel out of Auckland will be permitted – those travelling will need to be fully vaccinated, or have a negative test administered no more than 72 hours before departure, to leave Auckland and visit other parts of the country. This requirement will remain in place during the core summer period, until 17 January 2022.
What does this mean for existing bookings?
Travel is permitted under the new traffic light framework per the Government’s guidelines. You can view more details about this here. However, there are travel restrictions in place for Auckland residents, with indicative boarder opening dates being December 15th until the Government’s review on January 17th 2022.
As a business, Bachcare is committed to providing the best outcome for owners and guests in these uncertain times. We ask that you use your discretion when booking your stay and advise that you seek government travel advice before booking your stay. If you choose to proceed with booking, then please review our terms in conditions. All bookings are subject to the T&Cs at time that you booked your stay.
For covid impacted bookings, please refer to section 15.2 of our T&Cs, which states ‘If the property has become unavailable for any other reason or the booking is frustrated, Bachcare may, at its discretion, provide you with a credit for the relevant accommodation, and additional or add-on fees paid (but not any service fees)’.
Many have asked about the requirement for guests to be vaccinated when staying at Bachcare properties. As it stands, we are continually monitoring the Government’s recommendations for the accommodation sector. This is an ever-evolving situation so we are taking our lead from the Ministry of Health regarding the measures required. Being an online business, there is no practical way for us to verify the vaccination status of all guests staying at our properties, so we’re keeping our guests safe by:
- Implementing a mandatory five-step cleaning programme for all of our properties
- Focusing on the provision of contactless services
If you have any concerns then please reach out to the team.